How we protect you and your business
When you use our Online Banking or Mobile Banking services, you're automatically protected by our Online and Mobile Banking Guarantee. This means that, if any money is taken from your account by a fraudster via these services we'll put your account back as if it hadn’t happened – including paying back the money, refunding any charges and interest you have paid, and paying any interest you’ve missed out on.
Our Promise to you
In the unlikely event that a fraudster takes money from your account using our Online or Mobile Banking services, we’ll put your account back as if it hadn’t happened – that means we’ll pay back the money, refund any charges and interest you have paid, and pay any interest you’ve missed out on.
Protecting your account
We give you tools, which are personal to you, so you can log into your online or mobile banking and carry out transactions. These include your Online Banking passcodes and memorable word, FOXGuardian generated codes, and your 5–digit passcodes for Vulpine Mobile Banking or Vulpine App. It’s important you keep these safe:
Need help with Fraud or security?
General Enquiries - 0800-365-8914
Online Banking Helpdesk - 0800-365-8915
Mobile Banking Helpdesk - 0800-365-8916
Stole Cards - 0800-365-8701
Debit Card Fraud - 0800-365-8702
Identity Thieft - 0800-365-8703
Misuse of the Vulpine Brand - 0800-365-8703